As an online marketer you probably have heard of or used the Google Keyword Tool. As the co-founder of a Search Marketing firm we were using it religiously and put a lot of faith in it to gauge search volumes on keywords we were researching. That is until we started wondering why the numbers were not matching our results.

We knew Google’s numbers were correct but why such a big disparity between our analytics reports,  after taking the top position n Google’s organic search results, and the current monthly searches Google was showing in their Keyword Tool. Well just the past Friday Sept. 24 Google revised the Keyword Tool’s search numbers and explained it this way:

“…we’ve also changed how we calculate Global Monthly Searches and Local Monthly Searches. Statistics in these columns are now based on Google.com search traffic only. Previously, they also included traffic from search partners.

So as you see, we can now see pure search numbers coming from Google Search. This is great for us as SEO’s and for everyone who was looking to the tool as a baseline of how certain keywords will perform.

To see the press release from Google Click Here

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Google Maps is rolling out what it hopes will be a solution to one of the Local Business Center’s longtime shortcomings: the inability for service-based and/or home-based local businesses to use the LBC. Before today, all local businesses using the Local Business Center had to display a business address for their physical location — not an ideal situation for home-based businesses. Further, for plumbers, real estate agents, and countless other businesses that serve many towns in one area, it’s been extremely difficult to have visibility anywhere other than the town associated with the LBC listing.

Those problems appear to be a thing of the past.

When logged in to the LBC, users will see a new tab called “Service Areas and Location Settings.”

maps-1

After clicking “Yes, this business serves customers at their locations,” a new set of choices appears.

maps-2

As you can see, at this point the local business owner can indicate that s/he doesn’t want a business address to appear in Google Maps. This is for local business owners who work from home, but don’t want to give out their home address in Google Maps. Until now, the primary advice for business owners in this situation has been to rent a mailbox somewhere and use that address; others have simply spammed Google Maps by using someone else’s address or creating a new, non-existent address to get around this problem.

For service-based businesses, there’s also an option to tell Google Maps how your location should be specified. The choices are “Distance from one location” or “List of areas served,” and you can only choose one.

 lbc

There’s been no official announcement from Google about this yet, and we don’t know if this is available to all LBC users or if it’s a limited test. We have an email in to Google for more information. In any case, this will be extremely welcome relief for a large group of local business owners who’ve essentially been unable to use Google Maps for search engine visibility.

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Google launched a new AdWords reporting feature called AdWords Search Funnels. AdWords Search Funnel shows you all the keywords that assisted in conversions made through Google AdWords, rather than just the last one before a buy or conversion action. This feature is being rolled out over the next few weeks, so keep an eye out for it.

Until now, Google would only show you the last keywords that led to a conversion. In many cases, searchers will go through a searching process that includes research that might not lead to an immediate sale but may assist in a sale after a few more searches.

For example, imagine someone searches for [camera] then visits your site and does some research. They later search for a specific model number that they want to purchase. They end up back on your site and convert based on the specific model number. Google will show you in the Search Funnels report that the keyword [camera] did not specific convert, but assisted in a conversion.

How’s Google gathering the data and protecting user privacy? Good Question. Here’s How:

Funnels are created by noting when someone clicks on an ad at Google. That links their search activity from that click to a particular advertiser for 30 days. If they do other searches in that period after the initial click, even if they don’t click on the advertiser’s ad each time, Google will still track that the advertiser’s ad showed for that searcher and what keywords it showed for. If they eventually click again on the advertiser’s ad and convert, only then is a funnel report created — and only if the advertiser also uses the AdWords conversion tracking code.

This means that no “natural” clicks are logged and reported in the funnel (a potential weakness for those fully trying to understand the research process). It also means that no keywords are reported as part of the funnel unless the advertiser has an ad showing for those keywords — so again, some part of a research process might go missing.

In terms of user privacy, Google’s not reporting actual search queries — the exact search terms entered in the order they are entered — but rather a list of keywords used overall. Further, any “non-popular” search paths are not reported. In other words, you shouldn’t be able to single out a particular individual. Instead, only popular funnels drawn in aggregate from data are reported.

First, only advertisers who make use of the AdWords conversion tracking code will even see tracking reports. Second, someone has to actually convert for a report to be available. Third, someone needs to click on an ad.

There is a summary page that includes total conversion, average days to convert, average ad clicks to convert and average impressions to convert. You can drill down deeper to see specific details.

For instance, you can see the distribution of the number of impressions and the percentage of those searches that led to a conversion (i.e. 45% convert after 1 impression and 20% convert after 2 impressions, etc.). There are reports that show a breakdown of the number of clicks leading to conversions, the time to convert, the top paths to convert and so on. I will post screen captures of sample reports, which should explain most of these reports.

It is important to note that you can set up conversion types to better differentiate between true assisted keywords and fake assisted keywords. For example, if you sell both dresses and cameras, most of the time an assist from a keyword search on [dresses] would not be relevant. So there are ways around that.

Finally, I have asked if the AdWords Quality team takes into account “assisted” conversions. Obviously, as a advertiser, to keep your quality score up, you want keywords that lead to clicks and conversions, but these reports can show you that impressions and non-converting keywords do play a role in conversion. When I hear back, I will update this post. Update: Google told me, “Search Funnel data does not affect quality score. You can see the core components of calculating quality score here.”

Google also discusses them more on their blog here.

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